Return Policy

Nuova Nicol S.r.l Right to Cancel for Online Purchases on the website www.p30.it

Last updated: 22 September 2021


Right to Cancel

If the customer is a “consumer”, as defined in Article 3 of the Italian Consumer Code, he/she is entitled to the rights set out in Art. 52 and following of the Consumer Code, as amended by Legislative Decree 21 of 21 Feb. 2014, and therefore he has the right to terminate the Purchase Agreement (hereinafter the “Right to Cancel”) for any reason, without explanation and without penalty, in the manner set out below.
In the case of products, the cancellation period expires after fourteen (14) days from the day on which the consumer or a third party indicated by the consumer other than the carrier acquires physical possession of the product(s) (hereinafter the “Cancellation Period”).

The right to Cancel is exercised by sending – before the expiry of the Cancellation Period indicated above – a cancellation notice (hereinafter the “Return Form”) by regular mail addressed to:

Nuova Nicol S.r.l

Via Ferrovia 2/A

40012 Calderara di Reno (BO)

Phone: +390516469032

The Return Form may also be sent – within the same Cancellation Period indicated earlier – by e-mail to the following address: shop@p30.it. The Return Form must specify the intention to cancel the purchase and the product or products for which it intends to exercise the right to cancel. In order to facilitate the exercise of the Right to Cancel, Nuova Nicol has prepared a Return Form for its Consumers to use. Download the ” Return Form” https://p30.it/wp-content/uploads/2017/04/Modulo-recesso-p30-EN-UK.pdf Following correct exercise of the Right to cancel, as set forth in Art. 52 and following of the Consumer Code previously mentioned, Nuova Nicol will forward the Consumer a Claim Number by E-MAIL. The Consumer must indicate this Number when returning the product(s) (hereinafter the “Return”). The Return of the product(s) must take place within fourteen (14) days from the date on which the consumer gave notice of his/her decision to cancel, pursuant to Art. 52 of the Italian  Consumer Code mentioned above. The stipulated period will be deemed to have been honoured, if the consumer sends back or returns the product(s) pertaining to the Cancellation before the end of the 14-day period. The Consumer may return the product(s) directly to Nuova Nicol S.r.l. or make arrangements for them to be shipped.
Nuova Nicol hereby reminds its Consumers that the shipping costs for the return of the product(s) pertaining to the Cancellation shall be borne by the Consumer and that the Return is the sole responsibility of the Consumer. Moreover, Nuova Nicol hereby reminds its Consumers to check that the product(s) pertaining to the Cancellation is/are intact and in normal condition, placed in the original package, complete with all parts (including packaging and any documentation) before making the Return. Nuova Nicol further reminds its Consumers that, in the event of a Cancellation exercised within 24 hours from the date of the signing of the Purchase Agreement, the Consumer shall not be responsible for the expenses for the return of the product(s) pertaining to the Cancellation.

If the Right to Cancel has been properly exercised in accordance with Art. 52 and following, Nuova Nicol shall reimburse the Consumer the full amount paid, including shipping charges within fourteen (14) days from the day it receives notice of the Consumer’s intention to cancel the Purchase Agreement. The amount will be refunded to the Consumer using the same means of payment used by the Consumer for the initial transaction, unless otherwise requested by the Consumer and provided that the Consumer does not incur any fees as a result of the reimbursement. Pursuant to Art. 56 of the Italian Consumer Code as amended by Legislative Decree No. 21/2014, Nuova Nicol reserves the right to withhold the refund until it has received the product(s) or until the Consumer has provided proof of having sent the product(s), depending on which situation occurs first.